What does postage cost?
At Brindabella Fusion we charge a flat postage fee of $5.50 per order and we offer worldwide shipping and do our very best to get your order to you as quickly as possible so that you can start enjoying your beautiful product.  However should you require express shipping, we do offer this at an additional cost.

Which countries do you ship to?
Brindabella Fusion ships worldwide.  If you are off the beaten track and want to ensure we can deliver to your area, don’t hesitate to email us at hello@brindabellafusion.com.au

Can I ship my order to a PO box?
Unfortunately we can not.  All orders can only be shipped to a physical residential or commercial address.

Will I need to pay taxes and duties on my order?
It is important to be aware that custom policies vary from country to country. with this in mind you may be subject to overseas custom duties and/or other taxes.  If such costs do occur, they are payable by the recipient.  To minimise any surprises, please be sure to check with your local customs office for further information prior to finalising your purchase.

Which courier company do you use?
We use Sendle who source the best couriers and rates for all domestic and international shipments.

Do I have to be home for my package to be delivered?
If you are not home at the time of delivery and your package is too large to leave in your postbox, your postal service will leave notification of attempted delivery.  This will be logged and will be noted on the tracking page.  You are able to use your tracking number to access updated information on delivery of your parcel. we are always here to help – if you have any concerns or queries, please email us at hello@brindabellafusion.com.au

How long will it take for my order to arrive?
For all domestic deliveries you can expect to receive your order within 3-7 working days (from time of order) depending on where you are located in New Zealand or Australia.  For all international orders you should receive your order within 10-14 days (from time of order).

If there is a problem with my order who shall I contact?
if there is any problem with your order please contact us at hello@brindabellafusion.com.au.  We also welcome your feedback as we strive to improve and make things better for our customers.